Returns Information
Returning Your Item
Christmas Returns
Our staff are taking a well-deserved break! From the 19th December through to the 6th January, our Returns Warehouse will be closed. We therefore recommend for any items you intend to return, please do not send these until on or after the 6th January onwards. If you require assistance, please email [email protected], please note that responses will be delayed to our usual speedy response times.
Please note that when returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF HEAVY DUTY PACKING OR THE ORIGINAL DELIVERY PACKAGING AND THAT THEY ARE ADEQUATELY SEALED AGAINST BOTH THE WEATHER AND ANY ROUGH HANDLING INCLUDING DRAGGING DURING TRANSIT. No credit will be issued if goods are returned unwrapped or damaged.
Note ALL returns should be done so within 30 days of receiving your items.
Please ensure your return is adequately insured as loss or damage during transit will not be compensated.
Please enclose a note with your order number on it, this will assist our processing of the refund more quickly.
When the rug has been received and checked a refund will be issued; this may take up to 3 working days to appear on your account.
Whilst we do not endorse any courier services, here are some reputable online couriers who are known to collect parcels of all sizes, you can schedule the collection to take place from your address so it can be returned to us easily, PLEASE specify “deliver to addressee only” to the courier.
Transglobal
Parcel2go
Collect My Parcel
Interparcel
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Please follow the below image when entering your rug dimensions.
All returns are to be sent to the below address
Land of Rugs
Unit C
Abbey Court
Darley Abbey Mills
Darley Abbey
DERBY
DE22 1DZ
Receiving Your Refund
Upon receipt of your returned undamaged order and following our inspection of the returned goods with our Quality Check Team, we will issue the refund to your account used to purchase your original order. Please allow up to three working days for this to appear on your account statement. You will also receive an email notification to confirm that the refund has been issued.
If you require any additional assistance please complete our contact us form by clicking here.